VORNEXLITH Money Back Guarantee

At VORNEXLITH, customer satisfaction is our top priority. We are committed to providing high-quality products and exceptional service. However, if you are not completely satisfied with your purchase, we offer a comprehensive Money Back Guarantee to ensure that your experience with us remains positive and hassle-free.

Eligibility for Refund

• Products must be returned within 30 days of the original purchase date.
• Items must be unused, in their original packaging, and accompanied by a valid proof of purchase.
• Certain products, such as custom or personalized items, may not be eligible for a refund.
• Shipping fees are non-refundable, except in cases where the product is defective or a shipping error occurred on our part.

How to Initiate a Return

1. Contact our Customer Service team via email at support@vornexlith.com to obtain a Return Authorization Number (RAN).
2. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
3. Include a copy of the proof of purchase and the Return Authorization Number inside the package.
4. Ship the package to the return address provided by our Customer Service team. You are responsible for all return shipping costs, unless the item is defective or we made a shipping error.

Processing Your Refund

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-7 business days to the original method of payment.

Exchanges

If you wish to exchange an item, please specify this when contacting our Customer Service team. Exchanges are subject to product availability, and any price differences will be settled with you before the exchange is processed.

Non-Returnable Items

Gift cards, downloadable software products, and certain health and personal care items are among the items that are non-returnable.

Contact Us

If you have any questions about our Money Back Guarantee or need further assistance, please contact us at support@vornexlith.com or call us at (555) 123-4567.

Thank you for choosing VORNEXLITH. We value your business and are dedicated to ensuring your satisfaction.